Trust is at the heart of every successful, ongoing relationship. At Keene Engineering, earning and keeping your trust is the standard for everything we do. Because of this commitment, we never sell, rent or trade e-mail addresses with any other company. And we have installed state-of-the-art security software to protect your personal financial information when you shop with us.
If you have any questions that are not answered below, please e-mail us at
Do you sell or trade customer names and addresses?
|What kind of information will
I be asked for?
We will ask you to provide information when you place an order, request e-mail updates, request a catalog, or participate in a promotion, contest or survey. That information includes some or all of the following: your name, a company name, address, phone number, e-mail address and credit card information. If you ship your order to an address different from your billing address, we will ask you to enter the "ship to" name and address.
How do I know Keene Engineering's site is
You may have noticed the Thawte Authentic Site and VeriSign logos at the bottom our main pages. What they should mean to you is this:
1) Thawte SSL Server Certificates enables SSL on our web server, thereby giving us the ability to communicate securely with our online customers. SSL protects all communications with your customers, so you can:
2) VeriSign uses the latest SSL encryption technology that securely passes transaction data to the VeriSign gateway when payment for your order is processed.
However, an even bigger security threat to electronic commerce is the storage of data. To prevent data compromise in the storage server, VeriSign stores sensitive transaction information on secure systems that cannot be accessed through the Internet. Furthermore, VeriSign uses hardware and software firewall technology and additional encryption technology to eliminate all opportunity for intruders to break into a server and compromise information.
How do I know when I am in secure mode?
Once you have completed ordering, it is perfectly safe to continue to
shop our site in the standard mode. In fact, your browser will revert
automatically to this faster form of communication. Some browsers and
some company firewalls do not permit secure communication such as that
used in our online store. If for any reason you cannot access a secure
server to place your order, please feel free to call toll-free 1-800-392-4653.
Our customer service representatives will be more then happy to assist
What if an unauthorized purchase does occur?
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